Terms of service
Last updated: 17 July 2026
About these terms
These terms apply whenever you enquire with or book through EasyTrip Hub ("we", "us"), whether on gotravelhub.world, by phone, WhatsApp, email or in person. Paying for a booking, or asking us to proceed with one, means you accept them. They are written to be read, not to hide things; if anything is unclear, ask us before you pay.
Our role
We act as a travel agent: we research, advise, book and manage travel services that are ultimately delivered by third parties such as airlines, hotels, tour operators, insurers and transport providers. Each supplier's own conditions of carriage or service also apply to your booking. Where we operate the service ourselves, such as our chauffeured cabs, we are the service provider.
Quotes & bookings
- Quotes are valid for the period stated on them. Airfares and hotel rates can change until ticketed or confirmed, and we always reconfirm the final price with you before charging.
- A booking is confirmed when you receive our written confirmation and the applicable payment has been made.
- You are responsible for checking that names match passports exactly and travel dates are correct before confirming. Corrections after ticketing may carry supplier fees.
Prices & payments
- Every quote itemises the fare or package cost, taxes and our service fee.
- Payments are accepted by bank transfer, UPI and major cards. A GST invoice is issued for every payment.
- Holiday packages generally reserve with a part payment, with the balance due before departure as stated on your quote.
- Where a supplier levies payment surcharges, they are shown before you pay, never after.
Travel documents
You are responsible for holding a passport valid for at least six months beyond travel (where required), the correct visas, and any health documentation destinations demand. We assist with all of these when engaged to, and flag requirements we can see, but boarding and entry decisions rest with airlines and immigration authorities.
Changes & cancellations
Change and cancellation fees are set mostly by airline fare rules and hotel policies, which we tell you at the time of quoting. Our own handling fees are fixed and published on your quote. Full details, including typical refund timelines, are in our refunds and cancellations policy.
Visa services
- Our visa service covers guidance, document preparation, form filling, appointment booking and submission support.
- Visa grant or refusal is solely the decision of the embassy or consulate. No agent can guarantee a visa, and you should treat any such guarantee, from anyone, as a red flag.
- Government and VFS fees are non-refundable once paid, regardless of outcome. Our service fee terms are in the refunds policy.
- You confirm that documents and information you give us for applications are genuine and accurate.
Cab services
- Quotes are all-inclusive of fuel, tolls, parking and driver allowance unless stated otherwise.
- Waiting beyond the included time, additional stops or route extensions are charged at the rates on your quote.
- Vehicles are commercially insured and drivers verified. Passengers are responsible for their personal belongings during the ride.
Our responsibility
We take full responsibility for performing our agency services with care and skill: accurate bookings, correct documentation handling and honest advice. We are not liable for the acts, omissions or service failures of third-party suppliers, including delays, cancellations, schedule changes, downgrades or loss of baggage, though we will always assist you in pursuing remedies from the supplier. Nothing in these terms limits liability that cannot be limited under applicable law.
Events beyond control
Neither party is responsible for failures caused by events beyond reasonable control, such as natural disasters, epidemics, strikes, civil unrest, airspace closures or government travel restrictions. In such events we work to recover whatever suppliers will refund and to rebook you at the lowest possible cost.
Complaints & disputes
Tell us first: most issues are fixed by the desk within days. Formal complaints can be emailed to hello@gotravelhub.world and receive a response within 7 working days. These terms are governed by the laws of India, and courts at Ujjain, Madhya Pradesh have jurisdiction.
Contact
EasyTrip Hub · 10, SJ Building, Agar Road, Jaisinghpura, Ujjain, Madhya Pradesh 456001 · hello@gotravelhub.world · phone as published in the site footer.