Refunds & cancellations

Last updated: 17 July 2026

The short version

Whatever the supplier refunds, you receive, minus only the handling fee already shown on your quote. We never invent cancellation charges, we chase airlines and hotels for your money as if it were ours, and we tell you the realistic timeline upfront rather than a hopeful one.

Flights

  • Airline cancellation charges follow the fare rules shared with you at booking. Refundable fares refund per those rules; non-refundable fares usually return only taxes.
  • If the airline cancels or reschedules significantly, you are entitled to a full refund or free rebooking, and we process whichever you choose.
  • Our per-ticket handling fee for cancellations is fixed, published on your quote, and waived when the airline is at fault.

Holiday packages

Package cancellation charges depend on how close to departure you cancel, because hotels and operators lock their own penalties as dates approach. Typical slabs, unless your quote states otherwise:

  • 30 days or more before departure: booking advance is retained or moved to new dates; everything else refunds.
  • 15 to 29 days before departure: up to 50% of the package cost, depending on supplier penalties actually charged.
  • Under 15 days or no-show: refunds limited to whatever suppliers return, which can be nil in peak season.

Date changes are always attempted first: moving a trip usually costs far less than cancelling one, and we say so whenever it is true.

Visa services

  • Government, embassy and VFS fees are non-refundable once paid, whatever the outcome. This is their rule, not ours.
  • Our service fee is fully refundable until documents are submitted or an appointment is booked. After submission, it is earned and non-refundable.
  • If a visa is refused, reapplication support for the same destination within 90 days is charged at half our standard fee.

Cabs

  • Airport transfers and city rides: free cancellation up to 4 hours before pickup, after which the base fare applies.
  • Outstation trips: free cancellation up to 24 hours before departure; within 24 hours, one day's charge applies.
  • If we ever fail to show, the ride is free and the inconvenience is on us to make right.

Refund timelines

  • Our portion of any refund is released within 3 working days of the cancellation being confirmed.
  • Airline and hotel refunds typically take 7 to 21 working days to reach us, and occasionally longer with international carriers. We forward them the day they land.
  • All refunds return to the original payment method, with a confirmation sent to you.

Trips disrupted by events

When weather, strikes, closures or restrictions disrupt travel, supplier policies control what can be recovered. Our commitment: we pursue every recoverable amount, apply airline waiver schemes where they exist, and waive our own change fees for disruption-related rebooking.

How to cancel

Message the desk that booked you, or email hello@gotravelhub.world with your booking reference. You receive, in writing: the exact cancellation charge, the expected refund, and the timeline, before anything is actioned. Nothing is cancelled until you confirm.

Your specific quote always wins: if the terms printed on a quote differ from this page, the quote's terms apply to that booking.